Answered By: Shelley Peschel
Last Updated: Jul 31, 2018     Views: 17

First make sure that you are typing in your username, not your email address, for your username. Then if you really can't remember your password, you can click on the "Forgot your username or Password" link. When you set up your account originally, you either created a challenge question or entered your email to recover a forgotten password.

Hope that helps! Let us know if you need additional assistance.